CONTACT US
CONTACT
support@smilezstudio.com
CUSTOMER SUPPORT HOURS
Monday – Friday 8:00am - 4:00pm PST
Excluding the weekend and major holidays.
FREQUENTLY ASKED QUESTIONS
CAN I MAKE MODIFICATIONS TO MY ORDER AFTER ITS BEEN PLACED?
Once an order has been confirmed, it can't be modified or adjusted.
I USED THE INCORRECT ADDRESS. HOW CAN I UPDATE IT?
Address updates can be requested, but are not guaranteed. Please review your information before you checkout.
HOW CAN I CANCEL MY ORDER?
Reach out to Customer Support with your order number and email address to submit a cancellation request. If your order was placed during peak periods or over the weekend, cancellations may not be possible.Cancellations are not guaranteed.
Disclaimer: The abuse of cancellations that are deemed as unusual activity will be suspended from future cancellations. For more information, please review our terms of use.
HOW DO I START A RETURN?
You have up to 30 days upon delivery to return items purchased on smilezstudio.com
Reach out to us on support@smilezstudio.com to start a return/refund process.
HOW DO I KNOW MY ORDER IS CONFIRMED?
Every order is subject to review. The order is confirmed once you receive a shipping confirmation email. Please check your spam inbox.
WHEN WILL I RECEIVE MY ORDER?
Orders are processed Monday – Friday and shipped within 3-7 business days. Excluding the weekend and major holidays.
Once your order is shipped, you will receive a shipping confirmation email with your tracking information. Allow 48-72 business hours for your tracking information to update with an estimated delivery date.
DO YOU SHIP INTERNATIONALLY?
Yes. Orders shipped outside the U.S. may subject to non-refundable customs duties/taxes. All of our EU orders should not be subjected to any customs duties/taxes.
smilezstudio.com ships to the following countries: USA, Canada, United Kingdom, New Zealand & Australia.
MY TRACKING INFORMATION STATES THAT MY ORDER WAS DELIVERED. BUT I HAVE NOT RECEIVED IT. WHAT DOES THIS MEAN?
Allow 48 hours after the stated delivery time for your package to show up. If your package hasn't been delivered, please contact support@smilezstudio.com.
WHY WAS MY ORDER CANCELED?
If your order was canceled, we advise you to contact your financial institution to ensure your information is up to date. Cancellations are also be affected by limited stock availability.
WHAT PAYMENT METHODS DO YOU TAKE?
smilezstudio.com accepts all major credit cards including:Visa, MasterCard, American Express, Discover, and PayPal. Payments made via PayPal must be purchased by a verified account with a confirmed shipping address.
Other payment methods will vary per region:Apple Pay, Google Pay, etc.
All orders will appear as Smilez on bank statments.
HOW DO I KNOW IF AN ITEM WILL FIT?
In order to identify the best fit, please visit our size guide. Additional fit details with measurements are found on the product page specific to the item.
**Please always choose your size based on the size chart added to each product page**
for any additional informational please contact support@smilezstudio.com.
WHEN CAN I EXPECT A RESPONSE FROM CUSTOMER SUPPORT?
Our Team will respond within 24-72 hours. Excluding weekends and major holidays.
MY PACKAGE IS BEING RETURNED TO SENDER. WHAT ARE THE NEXT STEPS?
Once your order has been returned to our warehouse, it will be fully refunded upon delivery. We do not re-ship orders.
Please contact support@smilezstudio.com for any additional info.
I PLACED MULTIPLE ORDERS, CAN I COMBINE THEM?
Once your order is placed, we are unable to combine shipments on multiple orders.
I RECEIVED A DAMAGED PRODUCT, WHAT SHOULD I DO?
Please contact support@smilezstudio.com within 24-48 hours of delivery. We ask you to provide detailed images of the product(s) in question along with the packing/invoice slip.
I RECEIVED A TRACKING NUMBER, BUT THE SHIPMENT HASN'T MOVED.
Tracking numbers are generated when your shipping label is created. Allow 1-3 business days for the courier to scan the package for updates.
IF AN ITEM IS SOLD OUT, WHEN WILL IT BE AVAILABLE AGAIN?
Smilez.club.com displays real time-inventory. Unfortunately an item is no longer available if you don't see it on our website. Please note some items will allow you to sign up for back in stock notifications in product details.
DO YOU OFFER GIFT RECEIPTS OR GIFT CARDS?
We do not offer gift receipts or gift cards.