ORDER PROCESSING
Orders placed on smilezstudio.com are processed Monday–Friday and shipped within 3-7 business days. Excluding the weekend and major holidays. Once your order is processed and shipped, you will receive an email notification with your tracking information.
DISCLAIMER: Cancellation and address modification requests for orders placed on Friday-Sunday may take longer to process.
U.S. SHIPPING
We offer the following domestic shipping rates in the U.S. below:
- Standard – $5
- Free worldwide shipping for all orders over $100
Exclusions apply for Alaska, Hawaii, Puerto Rico, Virgin Islands, APO, FPO and P.O. Boxes in the U.S. below:
- Standard – $10
INTERNATIONAL SHIPPING
At smilezstudio.com, we proudly ship worldwide, delivering hundreds of packages each month to customers around the globe.
Standard Shipping: $5
Let us bring your favorite styles straight to your door, no matter where you are!
SHIPPING TIMES
average shipping times for Smilez Studio to the following countries:
- United States: 10 days
- United Kingdom: 8 days
- Australia: 10 days
- New Zealand: 10 days
- Canada: 10 days
Please note that these times are averages, and actual shipping times may vary. Additionally, during the holiday season, processing and shipping times may increase due to higher volumes.
INTERNATIONAL DUTIES & TAXES
Please be aware that the prices listed for product costs on our website do not include taxes or duties, except for orders that are fulfilled within the EU where these costs are included.
For US customers, import duties may apply if products are shipped from international locations. Products shipped domestically within the US will not incur import duties.
RETURN & REFUND POLICY
If for any reason you are not satisfied with your purchase, you have 30 days from the receipt of your order to request a refund. To initiate the refund process, please email us at returns@smilezstudio.com with "Refund Request" and your order number in the subject line. We would also appreciate knowing the reason for your return for internal use and improvement; this will not affect the refund process. Once your refund request is placed, please allow 3-5 business days for inspection. Refunds will be issued within 10 business days, though they may appear as pending for up to 2 business days. No need to return the product, as we strive to make the process as hassle-free as possible. If you have any questions, please contact our support team at support@smilezstudio.com.
DISCLAIMER
Frequent returns or unusual patterns/activities will be flagged in our system. If we notice that our return policy is being abused, we reserve the right to cancel or refuse future orders and cancellation requests. Please review our TERMS OF USE.
EXCHANGES
smilezstudio.com does not offer exchanges. If you need assistance, please contact our support team at support@smilezstudio.com.
PRODUCTS PURCHASED ON SALE
Customers are responsible for covering return shipping costs for any items purchased on sale.
DAMAGE AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.
EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
EUROPEAN UNION 14-DAY-COOLING-OFF PERIOD
If the merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@smilezstudio.com.